1. Overview
OilTemp Ltd. provides consulting services, and our refund policy applies to service-based transactions. Refund requests must be submitted in writing and will be processed based on our review and investigation.
2. Eligibility for Refunds
Refunds may be granted in the following circumstances:
If the service was not delivered as agreed.
If cancellation is made before service commencement.
If an error on our part prevented service completion.
If we fail to provide consulting services within the agreed timeframe.
3. Non-Refundable Circumstances
Refunds are not granted if:
The client fails to provide necessary information for the service.
The service has been fully rendered.
Dissatisfaction is based on subjective preferences rather than a failure to meet agreed standards.
The client requests a refund after the agreed-upon service completion period.
4. Refund Processing
Approved refunds will be processed within 14 business days via the original payment method. Refunds may take longer depending on bank policies and processing times.
5. Dispute Resolution
If a refund dispute arises, OilTemp Ltd. will attempt resolution. If unresolved, disputes will be handled under UK law. Clients must first contact our support team to resolve disputes before taking legal action.
6. Contact Information
For refund-related inquiries, contact us at:
OilTemp Ltd.
📍 90 Princess St, Manchester M1 6NG, United Kingdom
📞 +44 161 543 7960
✉️ [email protected]